Whitepaper – Foodservice, Grow & Retain with Voice
January 8, 2014
In the highly competitive Foodservice and Distribution sector, customer service is paramount. A key challenge facing providers in this market is to achieve differentiation based on service while also controlling costs in order to profitably offer competitive pricing. In addition to this, contract changes, seasonal peaks and changing customer requirements demand flexibility from the supply chain. Although temporary hire can support some of this flexibility, it needs to be operationally effective in the shortest possible time and cannot be at the expense of consistent processes and customer service.