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Privacy Policy

At Voiteq we take your privacy very seriously.

This policy explains when and why we collect personal data about you, how we keep it secure and what we do with it.

Who are we?

Voiteq is a leading global provider of voice-directed work solutions, with offices in the UK, France, Germany and the US. Together with our sister company Cirrus Logistics, we form part of the Centriq group. We are registered in England and Wales under registration number 2447508, and our registered office is at Centriq Group, Neptune Court, Hallam Way, Blackpool, Lancashire, FY4 5LZ.

You can contact us by writing to the business address given above, by using our website contact form, by email to enquiries@centriqgroup.com or by telephone on +44 (0) 844 894 0322.

Our Data Protection Officers contact details can also be found at the bottom of this privacy policy.

How do we collect personal information?

We collect information about you when you use our website such as information about your computer and detail about your visits to, and use of, this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

We also collect personal information that you provide to us when you subscribe to our newsletters and updates and when you complete the contact us section of this website with a query and we store it in our marketing database. In order for us to store this information you will have to ‘opt in’ and provide your consent for us to hold the information. You can change your preferences or ‘opt-out’ at any time using the link provided on all our marketing communications.

We may also collect data from other online sources such as social media depending on your permission settings.

If you are an existing customer, we may collect your personal details and store them in our Customer Relationship Management database as well as our support database, so we are able to contact you for operational reasons. We use legitimate purpose as our basis for processing your personal information through our pre-sales and in-life customer stages.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

What type of information do we collect from you?

The personal information we collect includers your name, email address, your location, Job title, company and IP address. If you are an existing customer, we may also hold additional information such as your telephone number.

How do we use personal information?

We may use your personal information to:

  • Administer our website and business;
  • Personalise our website for you;
  • Enable your use of the services available on our website;
  • Send you any communications that may be of interest to you including industry news, our newsletter and details of our products and services;
  • Send you email notifications that you have specifically requested;
  • Record your details for operational support and contact purposes;
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • Input your details into our Customer Relationship Management Database if you are a potential or existing customer so we can contact you to discuss our services;
  • Deal with enquiries and complaints made by or about you relating to our website;

Automated decision making and profiling

We use automated processing of personal data captured by consent to our marketing communication; to evaluate, analyse and predict common traits, characteristics and behaviours. This enables us to more effectively focus tailored marketing communications to specific types of customers in different ways.

We may analyse your personal information and how you interact with our communications to create a profile of your interests and preferences so that we can contact you with information that may be relevant to you. We may also make use of additional information about you when it is available from external sources to help us do this effectively – for example from Social Media if you have a public account.

We also use Google Analytics which tracks your IP address as soon as you enter our website. This provides us with reporting information about how you navigate around our site, the country you are based in and the type of device you are using to access the website. We use this information to improve the User Experience of our website and to improve our global reach.

Who has access to your personal information?

We will not sell or rent your personal information to third parties.

We will not share your information with third parties for marketing purposes.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

Voiteq is part of the Centriq group and therefore we may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • If we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

Why is Personal Information Collected?

Personal information is collected in order for us to provide marketing collateral to interested parties, to enable us to follow up on potential leads where you express and interest in our products and services, and where you are an existing customer it will also enable us to fulfil our provision of any contracts with you.

Some of the data we hold on our existing customers will be necessary to ensure the provision of the contract and revoking our ability to access personal information may result in a detrimental impact in our ability to provide or support our agreement with you. Please contact our Data Protection Officer to discuss if you wish to discuss this further.

International data transfers

Information that we collect may be stored, processed and transferred between our offices in the UK, Germany, France and the US. Personal information will not be passed between offices by default, this will only occur where there is a specific and legitimate reason to do so.

Retaining personal information

We regularly review our retention periods for personal information and will only hold your information on our systems for as long as necessary for the relevant activity or longer if we are required to do so by law or due to legal proceedings.

Security of personal information

When you provide us with personal information we take steps to ensure it is treated securely through technical and operational measures.

Personal information is usually transmitted over the internet and this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of information which is being transmitted to us and you do so at your own risk.

Once we receive your information we make our best effort to ensure the security of your information on our systems. Where we have given (or you have chosen) a password which enables you to access our any of our systems or portals, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Use of ‘cookies’

Our website uses cookies which are small pieces of information sent by us to your computer and stored on your hard drive as a text file that allows our website to recognise you when you visit. Cookies collect statistical data about your browsing actions and patterns and they do not identify you as an individual.

Voiteq use both “persistent” cookies and “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless you delete it before the expiry date. A session cookie, will expire at the end of the user session, when the web browser is closed.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out in our Cookie Policy which is available via our website.

It is possible to switch off cookies by setting your browser preferences however this may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to, and details of, third party websites. This privacy policy applies only to our website, so please ensure you read the privacy policies on any other websites you visit. We have no control over, and are not responsible for, the privacy policies and practices of third parties even if you access them using links from our website.

Amendments

We may update this policy from time to time by publishing a new version on our website, therefore you should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights

We will not contact you for marketing purposes by email or phone unless you have given prior consent. You can change your marketing preferences at any time by using the unsubscribe option which will be on any email communication we send to you.

You have the right to ask us for a copy of the personal information we hold about you. You may also instruct us at any time not to process your personal information.

If you have any complaints or questions around the contents of this privacy policy, how we treat your personal data or to invoke the rights detailed above, please contact our Data Protection Officer (contact details at the bottom of this document).

You also have the right to lodge a complaint with the supervisory authority (The Information Commissioners Office).

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Data protection registration & contacts

We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is Z8611137.

Our Data Protection Officer can be contacted at the following email address: dpo@centriqgroup.com

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