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People wearing headsets

Support

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Voiteq Customer support

Customer Support

Voiteq offers 24/7/365 support for our hardware, software and Voice infrastructures.

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Voiteq Software support

Software

At Voiteq we know that your operations are mission-critical and we have invested in our Support resources to ensure that are available and performing when you need them. Our dedicated Support team is comprised of certified engineers with in-depth experience of warehouse operations and Voiteq systems. We provide a range of support options for our customers ranging from standard office hours to a full 24/7/365 managed service of the voice system, servers and wireless network.

With direct access to our Software Engineers, Solutions Consultants and Vocollect’s third-line help desk, we are able to provide swift and thorough resolution of software issues. All support calls are logged, tracked and escalated if necessary.

We have an exceptional track record of achieving our stated service objectives and our dedicated online support portal allows customers to log and track support calls as well as access guides and documentation.

Voiteq employees doing hardware repairs at the head office in Blackpool

Hardware

Voiteq operates a fully certified repair centre manned by a highly skilled technical services team. As one of Vocollect’s longest serving repair centres, we have extensive experience of providing hardware support services to our customers. This ensures we deliver the highest quality service with industry leading turnaround times for voice terminals, headsets, servers, access points and auto-id equipment.

In addition to our online support portal where customers can log calls, track repairs and report on their repair history, we also have team of on-site Hardware Support Consultants that your assets are being used and maintained correctly and that your associates are following best practice.

We also provide support services for servers and other hardware such as wireless access points.

 

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Visit our sister company Cirrus Logistics