UKWA Voiteq Customer Service Award 2016 Voiteq Wins Customer Service Category at the National UKWA 2016 Awards
July 7, 2016
Voiteq Wins Customer Service Category At The National UKWA 2016 Awards
Voiteq UK, leading global provider of voice-directed work solutions has won the 2016 Customer Service Award at the national UKWA (United Kingdom Warehousing Association) annual awards ceremony.
The company was presented with the award at the Dorchester hotel in London, by special guest Nick Hewer (The Apprentice) for demonstrating an in-depth understanding of customer needs and delivering a consistent customer focused culture within the organisation.
Now in its 17th year, the prestigious UKWA Awards recognise industry excellence and the extraordinary achievement of individuals and companies operating in the Logistics industry. They also emphasise the importance of the logistics sector’s contribution to the global and UK economy.
Isabel McCabe, managing director of Voiteq UK said: “We are thrilled to be awarded the customer service award at this year’s UKWA Awards. As a global growing company, Voiteq strives to be immensely flexible and adaptable to customer needs; offering an exceptional 24-hour commitment to our customers to ensure issues are resolved swiftly. We adopt a proactive approach, can do attitude and exemplary work ethic, with positive feedback from customers reflecting our excellent service.”
Voiteq prides itself on offering a local service, on a global scale. Its 24/7/365 support, online portal and service centres across Europe, enable the company to always be the customers first point of call and forms part of what makes Voiteq an award winning customer service driven company.
UKWA CEO Peter Ward gave guests a warm welcome and thanked all of the applicants saying: “The judges had a challenging and difficult time as the competition was high, you are all winners. Voiteq was up against tough competition including: Spaciotempo and Logistex in the customer category award and was the deserving winner.”
Voiteq was originally founded by a small team of 11 people, who still work in the business today. After the acquisition of Heald’s Day & Nite stores this small team started up what has now become an international business. Voiteq is recognised on a global stage as a premier provider of voice-directed solutions. It has developed an excellent reputation and now employs over 100 staff based at its head office in Blackpool.
Voiteq provides the marketing leading voice-directed work solution on the market. Replacing the need for paper or screen, Voiteq voice guides the warehouse associate through their task using spoken commands. Wearing a light-weight headset and belt-worn computer, the associate confirms completion of the task back-end system. Using a unique voice-template for each user (trained voice-recognition), the system turns the spoken command back into data for the host-system to process and vice versa; a process known as text-to-speech.
We offer the widest range of options to improve your warehouse and line-of-business operations with voice, including our award winning VoiceMan Warehouse Execution System, easy-to-implement VoiceMan Screen-to-Voice connector and highly flexible VoiceMan Connect for SAP and other WMS/ERP systems. Our advanced Business Intelligence Suite complements these solutions by providing unrivalled visibility into your operations.
Covering various sectors, Voiteq’s solution is a perfect match to increase efficiency, accuracy, health and safety and reduce training time in retail, apparel, FMCG, grocery, pharmaceutical, spare parts and cold chain to name a few.
Clients include: Brakes, WHSmith, Sainsbury’s, Waitrose, Wilko, Oxford University Press, Greencore, RS Components and Bidvest Group.