Omni-Channel Conference 2017
September 14, 2017
Come and see us at this years Omni-Channel Conference! We can be found with Honeywell.
More and more consumers expect free delivery, they want it now, they demand a choice of delivery and collection options and free returns.
But is this what your customers want?
Increasing and seemingly insatiable demands are being fuelled by events like Black Friday and there is a danger that high profile casualties the industry has already seen could be just the tip of the iceberg.
Consumer insight is crucial to this, with the need to cut through hype and really understand what customers want – but that is easier said than done.
Senior figures from retail and beyond will gather for the annual Omni-Channel Conference on 13th -14th September 2017 in central London, UK, to discuss the issues key to the future of the industry.